Compatibility:
- The motor wheel works with bikes that have open dropout forks.
- It doesn't work with bikes that have thru-axle forks due to the design of the motor hub's axle.
Possible Solutions:
- Try the kit on a different bike if available.
- Consider replacing the fork, which can be labor-intensive and costly.
Axle Nut and Washer:
- Axle Nut for Universal kit: Covers the round REG washer firmly slotted into the dropout.
- Axle Nut for Folding bikes: Covers tear-shaped NAR washer to prevent the axle from falling off
When the supplied washers and nuts don't fit a specific bike, such as shown in the example picture above we can assist the customer by providing Longer ones. The standard aren't long enough in such cases.
In the pictured scenario above, the standard REG-AXLE-NUT and flat washer are too wide to fit properly, preventing proper pressure on the torque washer and compromising wheel security. To address this, we suggest either filing down the edges of the axle nut and washer to make them smaller and fit without obstruction from the fork structure, or purchasing a smaller diameter axle nut as depicted in the screenshot below: