Objection Handling - Product

 

  1. Concern: "How long does the battery last? I don't want to be stuck with a bike that runs out of power quickly." Response: "Our Swytch batteries are known for their long-lasting performance. With proper use and maintenance, you can expect to get ample range for your rides. Plus, the battery is removable, so you can easily recharge it at home or swap it out for a spare if needed. Our team can also provide tips on maximizing battery life to ensure you get the most out of your rides."

  2. Concern: "What if it rains? Will the kit get damaged?" Response: "Our Swytch kits are built to withstand various weather conditions, including rain. The components are sealed to prevent water damage, ensuring reliable performance in any weather. However, we recommend taking standard precautions such as avoiding submerging the kit in water and drying it off after riding in wet conditions to prolong its lifespan."

  3. Concern: "I'm not sure if the electric assistance will feel natural while riding." Response: "Rest assured, the Swytch pedal assist system is designed to provide a smooth and natural riding experience. It seamlessly complements your pedaling efforts, adjusting the level of assistance based on your speed and power output. Many customers find that the electric assistance feels intuitive and enhances their overall riding experience without feeling overpowering."

  4. Concern: "I'm concerned about adding extra weight to my bike. Will it affect its performance?" Response: "The Swytch kit features a lightweight design to minimize the impact on your bike's performance. We've carefully engineered the components to add minimal extra weight, ensuring that your bike retains its agility and maneuverability. Many riders find that the benefits of electric assistance far outweigh any slight increase in weight."

  5. Concern: "I'm not sure if it's worth the investment. Will I really use the electric assistance enough to justify the cost?" Response: "Think of it as an investment in your riding experience and convenience. With a Swytch kit, you'll have the flexibility to enjoy electric assistance whenever you need it, whether it's tackling hills, extending your range, or simply reducing fatigue on longer rides. Many of our customers find that they use the electric assistance more than they initially expected, making it well worth the investment in the long run."

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